Is social media a solution to bad customer service? Jeff says…no. Why, you might ask as a follow up? And to that I say, watch the video to find out! Want to know why social media is a must for your business today? Then check out our YouTube Page for more.
My best friend, Greg, is a health nut. After a rough experience pursuing his PhD, he returned to the solace of the gym and hasn’t looked back. Aside from being a great buddy, he’s been an invaluable resource for me in my own quest of a healthy lifestyle. The other night, however, he informed me […]
Today’s post is a reaction to the following video. The F-18 is “just a mode of transportation” The phrase “is just a…” bothers me when used to talk Social Media as a concept. It’s like saying “Ferran Adrià is is just a cook,” “the iPhone is just a phone,” “the Kindle is just a book” […]
The LinkedIn IPO has brought new attention to the subject of profitability among social media sites, and how to appropriately set the value a company. My fellow social media heads, I think it is time we look at the state of our fair industry. We have made great progress over these last 8 years, some […]
Voicemail systems will never bring you a dollar of new business. That’s truth. Maybe there is someone out there that can provide data to disprove this. I’m not interested. What I am interested in, is the shift in business practices away from automation, and towards humanization. When I have a problem, I want a solution […]